Technical support via My Kaspersky
29 August 2019
ID 35517
My Kaspersky is a one-stop online resource for managing the protection of your devices and activation codes for Kaspersky applications and for requesting technical support.
To access the My Kaspersky website, you have to register. To do so, enter your email address and create a password.
You can receive technical support via the My Kaspersky website in the following ways:
- Send email requests to Technical Support
- Contact Technical Support without using email
- Track the status of your requests in real time
You can also view a complete history of your technical support requests.
Email request to Technical Support
You have to specify the following information in your email request to Technical Support:
- Message subject
- Application name and version number
- Operating system name and version number
- Problem description
A specialist from Technical Support will send an answer to your question to the My Kaspersky website and to the email address that you have specified during registration.