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Kaspersky Labs standardsupportpolicy (uppdaterades 1 februari 2019)

 
 
 
 

1. Inledning

 
 
 
 

2. Definitioner

 
 
 
 

3. Erbjudande om standardsupport

 
 
 
 

4. Utökad teknisk support

 
 
 
 

5. Supporttider och språk

 
 
 
 

6. Incidenthantering

 
 
 
 

7. Supportkanaler

 
 
 
 

8. Kaspersky Labs webbforum

 
 
 
 

9. Programvarans supportlivscykel

 
 
 
 

10. Kaspersky Labs ansvar

 
 
 
 

11. Kundens ansvar

 

 
 

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