"The selected folder or drive already contains files" error when installing Kaspersky Safe Kids for Windows

Latest update: August 24, 2021 ID: 15400
 
 

Switch to the premium version of Kaspersky Safe Kids

In the premium version, you can check the location and battery level of your child's device, view YouTube search history, and set the device use schedule.

Buy
 
 
 

During the installation of Kaspersky Safe Kids for Windows, you may get the following error message: "The selected folder or drive already contains files. The application cannot be installed to the folder containing other data, because this data can become unavailable after Self-Defense is enabled".

Cause

The folder with Kaspersky Safe Kids for Windows files already exists on your computer. 

Solution

  1. Delete the Kaspersky Safe Kids 1.0.5 folder from:
    • C:\Program Files (x86)\Kaspersky Lab
    • C:\ProgramData\Kaspersky Lab
      If the ProgramData folder is hidden, adjust the settings to make it visible. For instructions, see Microsoft official website.
  2. Run the installation of the application. For instructions, see this article.

What to do if the issue persists

If the issue persists, submit a request to Kaspersky technical support by choosing the topic and filling out the form.

 
 
 
 
 
Did you find what you were searching for?
Thank you for your feedback!