What to do if your child’s location cannot be determined

Latest update: July 17, 2020 ID: 14865

Switch to the premium version of Kaspersky Safe Kids

In the premium version, you can check the location and battery level of your child's device, view YouTube search history, and set the device use schedule.



Your child’s location cannot be determined using the GPS coordinates of their mobile device.


If your child’s location cannot be determined:

  • Their device may be switched off.
  • Their device is running Android 6.0 or later and has entered doze mode. See below for more details.
  • Their device may not be connected to the Internet, or the geolocation may have been disabled in the settings. For instructions on how to enable location services, see the Google and Apple support websites. If you want to prevent your child from disabling geolocation in the settings of the device, see the instructions below.

Doze mode on Android devices


How to prevent disabling geolocation

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