"Activation code is not suitable for this application" error
When activating a Kaspersky application, you may get the error “Activation code is not suitable for this application”. Find possible causes and solutions for the error in the table below.
|Your activation code applies to a different application.||See the guide below.|
|You are entering the code issued in 2011 or earlier.||If the issue persists, submit a request to Kaspersky technical support by choosing the topic and filling out the form.|
|You are entering the code from the Kaspersky ONE application.|
How to start using the application compatible with your activation code
- Find the application that can be activated with your activation code. For instructions, see this article.
- Download the latest version of the application that corresponds to your activation code from the Kaspersky website:
- Install the latest version of the application and activate it with the code.
What to do if the issue persists
If the issue persists, submit a request to Kaspersky technical support by choosing the topic and filling out the form.