What to do if the license for your Kaspersky application did not renew automatically

Latest update: March 05, 2022 ID: 14710
 
 
 
 

This article concerns:

  • Kaspersky Basic, Standard, Plus
  • Kaspersky Internet Security
  • Kaspersky Anti-Virus
  • Kaspersky Total Security
 
 
 
 

Issue

You purchased a license with the auto-renewal feature enabled, but it failed to renew automatically.

Solution

  1. Make sure that 24 hours have passed since your payment. It may take up to 24 hours between the payment and the renewal of the expiration date in the application window.
  2. Update the subscription or license status manually. See the guide for the following applications:
  3. If the status update did not help, enter an activation code from the email you received after purchasing your license. See the guide below.
  4. Check if the payment was completed correctly. Make sure the payment details are valid. If you bank card has expired, update the payment data using the guide below.
 
 
 
 
 

How to update the subscription status in Kaspersky Basic, Standard, Plus

 
 
 
 
 

How to update the license status in Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security

 
 
 
 
 

How to renew the license in Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security

 
 
 
 
 

What to do if your bank card has expired

 
 
 
 
 

What to do if the issue persists

 
 
 
 
 
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