Internal error when starting real-time protection and on-demand scan tasks in Kaspersky Security for Windows Server
Latest update: 11 June 2021
ID: 12655
The article concerns:
- Kaspersky Security 11.0.1 for Windows Server (version 11.0.1.897)
- Kaspersky Security 11.0.0 for Windows Server (version 11.0.0.480)
- Kaspersky Security 10.1.2 for Windows Server (version 10.1.2.996)
- Kaspersky Security 10.1.1 for Windows Server (version 10.1.1.746)
Real-Time Protection and On-Demand Scan tasks may fail to start with the following event written in the task log:
InternalError, Error Code is 0x00D1 ; sub-system error code is 0X4
Solution
Enable the option of creating a crash dump file and reproduce the error. Create a request to Kaspersky Technical Support. Attach the collected dump files to your request.
