Steps for troubleshooting Kaspersky Security 11 for Windows Server

Latest update: June 11, 2021 ID: 15744
 
 
 
 

The article concerns:

  • Kaspersky Security 11.0.1 for Windows Server (version 11.0.1.897)
  • Kaspersky Security 11.0.0 for Windows Server (version 11.0.0.480)
 
 
 
 

If you experience any issues while using Kaspersky Security for Windows Server, you can run diagnostics and try to fix the issue yourself before contacting Kaspersky technical support. For diagnostic steps, see the flowchart or the article below.

Flowchart for diagnostics of Kaspersky Security for Windows Server

 
 
 
 
 

Step 1. Disable application components one by one

 
 
 
 
 

Step 2. Stop Kaspersky Security Service

 
 
 
 
 

Step 3. Reinstall the application without the Exploit Prevention component

 
 
 
 
 

Step 4. Reinstall the application without Exploit Prevention and Script Monitoring

 
 
 
 
 

Step 5. Complete the troubleshooting

 
 
 
 
 
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