How to fix the issues of updating from the network folder and of a critical number of log entries in Kaspersky Security 10 for Windows Server
Errors occuring when the number of entries in the log is excessive
When the number of entries in the Windows Security log becomes excessively large, you may get the following Kaspersky Security 10 for Windows Server performance issues:
- the application stops with an error
- some application components do not work: Anti-Cryptor and Untrusted Hosts Blocking tasks may fail to start.
To eliminate the problem manually, you can delete entries from the log Windows Security.
Error updating databases from the network folder
When running the Database Update task with the network folder as an update source, you can encounter an error after entering credenlials.
To eliminate these issues, please download and install the critical fix:
- 32-bit operating system: critical_fix_product_core_3(kb13017)_x86.zip
- 64-bit operating system: critical_fix_product_core_3(kb13017)_x64.zip
After installing the critical fix, you may see the following entries in the Windows EventLog when Kaspersky Security is stopped: EventID = 8000, “main: get message failed”. These events are diagnostic.
Due to technical reasons a private fix cannot be exposed to the full cycle of tests that ensure software quality. AO Kaspersky Lab explicitly disclaims any guarantees regarding both features and quality of a private fix. If not explicitly stated otherwise, private fixes are subject to the End-User License Agreement (EULA) under which the respective Kaspersky Lab product is licensed, in particular the following exclusion and limitation of liability notice. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KASPERSKY LAB (THE RIGHTHOLDER) OR ITS PARTNERS BE LIABLE FOR ANY LOSSES AND/OR DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR INFORMATION, FOR BUSINESS INTERRUPTION, OR OTHER PROPERTY DAMAGE) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF THE RIGHTHOLDER AND/OR ANY PARTNER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BY DOWNLOADING AND INSTALLING THIS SOFTWARE THE USER CONFIRMS THAT HE/SHE HAS READ THESE NOTICES, THE RELEVANT EULA, AND IS AWARE OF THE POSSIBLE RISKS.
If the private fix did not help, contact technical support.