Error “The operating system does not comply with requirements”
Latest update: August 05, 2022
ID: 11001
The article concerns:
- Kaspersky Basic, Standard, Plus, Premium
- Kaspersky Security Cloud
- Kaspersky Internet Security
- Kaspersky Anti-Virus
- Kaspersky Total Security
- Kaspersky Small Office Security
- Kaspersky Free
Issue
When installing a Kaspersky application, you may get an error "The operating system does not comply with requirements”.
Cause
You are trying to install the Kaspersky application
- On an incompatible operating system. You will get this error if you run the installation of a Kaspersky application for home on a Windows Server 2016 server operating system or an unofficial build that may be identified as a server operating system.
- On an operating system version which is not supported, for example, Windows XP. For the list of supported Windows versions, see the system requirements for:
Solution
- Kaspersky applications for home are not intended for protection of server operating systems. If you need a solution for a server operating system, see our solutions for business.
- Make sure your operating system version meets the system requirements and reinstall the Kaspersky application.
We recommend that you use up-to-date versions of Windows operating system and install system updates regularly, as it increases the level of protection for your computer.
What to do if the solution didn't help
If the issue persists, contact Kaspersky technical support by choosing the topic and filling out the form.
Technical support for Kaspersky Free is not provided. You can ask a question about your issue on our Forum or look it up in the existing topics.
If you want full technical support, buy and install a supported Kaspersky application for home.
