Creating a trace file

3 July 2024

ID 216890

In case of malfunctions, Kaspersky Technical Support may ask you to create an archive with diagnostic information about Kaspersky Secure Mail Gateway.

The trace file should be created after retracing user actions that caused the malfunction.

To create a trace file:

  1. In the application web interface window, select the Nodes section.
  2. Click Get diagnostic information in the upper part of the workspace to open the Diagnostic information for Technical Support window.

    The workspace displays the table of cluster nodes with information about the time when a trace file was last created for each node.

  3. In the table, select the node for which you want to obtain diagnostic information.

    This opens the View results window.

  4. In the lower part of the window, click Start.

The archive with diagnostic information is created. You can download or delete the obtained archive.

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