Monitoring application database status

3 July 2024

ID 215773

To track down application database update problems, you can view summary information about the database status on all cluster nodes in the Databases update dashboard in the Nodes section.

The following statuses are available:

  • No errors means all application databases are up to date, and the update process was completed without errors.
  • Databases are out of date means that traffic processing was not stopped, and at least one of the following events occurred:
    • Anti-Virus databases have not been updated for a period of 24 hours to 7 days
    • Anti-Spam databases have not been updated for a period of 5 to 24 hours
    • Anti-Phishing databases have not been updated for a period of 48 to 72 hours
  • Databases are obsolete means that traffic processing was not stopped, and at least one of the following events occurred:
    • Anti-Virus databases have not been updated for over 7 days
    • Anti-Spam databases have not been updated for over 24 hours
    • Anti-Phishing databases have not been updated for over 72 hours
  • Errors means one of the following events occurred:
    • Databases for one or more scanning modules are missing
    • Traffic processing is stopped on one or more cluster nodes
    • One or more cluster nodes are unavailable, application database status information cannot be obtained.

The number of cluster nodes on which the last update task returned an error is displayed under the horizontal line in the Last update errors field.

To view detailed information about the status of application databases on each cluster node:

click View details in the Databases update pane to go to the SettingsExternal servicesDatabase updateUpdate status section.

The workspace displays the table of cluster nodes containing information about application databases for every scanning module:

  • IP address:port is the IP address and port of the cluster node.
  • Anti-Virus is the current status of the Anti-Virus databases.
  • Anti-Phishing is the status of the Anti-Phishing module databases.
  • Anti-Spam is the status of the Anti-Spam module databases.
  • Update status is the status of the last update task:
    • If the task was completed successfully, the completion time of the task is displayed.
    • If the task returned an error, the launch time of the current task is displayed as well as the time of the last successful database update (if any).
    • If the task has never been launched after the application was installed or if the cluster node is unavailable, a dash is displayed.
    • If the task is in progress, its completion percentage is displayed.

This table is displayed if the user has View nodes information and/or Create/edit/delete nodes permissions, and View settings and/or Edit settings permissions.

You can also view information about the status of application databases in the information window of each cluster node.

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