What to do if launching secure connection disables Wi-Fi on an HP device

Latest update: September 23, 2021 ID: 15353
 
 
 
 

Issue

Wi-Fi connection gets interrupted on an HP device as soon as secure connection is enabled.

Cause

Particular properties of HP software.

Solution

  1. Press Win + R on the keyboard.
  2. Enter services.msc and click OK or press Enter on the keyboard.

Opening services in Windows 10

  1. Find the service named "HP LAN/WLAN/WWAN Switching UWP Service", "LanWlanSwitchingService" or "LAN/WLAN/WWAN Switching Service".
  2. Right-click on the service and select Properties from the shortcut menu.

Opening properties of the HP LAN/WLAN/WWAN Switching UWP service

  1. In the Startup type dropdown menu select Manual and then click Apply.

Adjusting startup type of the HP LAN/WLAN/WWAN Switching UWP service

  1. Restart your PC.

The problem with Wi-Fi interruptions will be solved. 

What to do if the error persists

In case the above solution didn't help, submit a request to Kaspersky technical support by choosing the topic and filling out the form. 

 
 
 
 
 
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