"Unable to connect to the VPN provider" error in Kaspersky VPN Secure Connection for Android

Latest update: January 27, 2021 ID: 13845
 
 
 
 

Problem

The "Unable to connect to the VPN provider. Please try again later" error message appears in Kaspersky VPN Secure Connection for Android when you try to establish a secure connection.

Solution

  • Check the internet connection and whether the network you are connected to requires authentication. 
  • Check with your internet provider if VPN connections are allowed.  
  • In case you use proxy, check if proxy server connection settings are correct.

If the solution did not help

If the issue persists, contact Kaspersky technical support by choosing the topic and filling out the form.

 

 
 
 
 
 
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