Issues in Kaspersky Security 9.3 for Microsoft Exchange Servers after failed update and rollback

Latest update: November 01, 2019 ID: 13004
 
 
 
 
This article refers to Kaspersky Security 9.3 for Microsoft Exchange Servers Maintenance Release 3 (version 9.3.54.0).
 
 
 
 

After an unsuccessful update of Kaspersky Security 9.3 for Microsoft Exchange Servers, you may encounter the following error:

kse9_13004_01

Cause:

During rollback to the previous version, some databases which are critical for functioning of Kaspersky Security 9.3 for Microsoft Exchange Servers are deleted.

Solution:

We recommend that you perform a databases update from the Kaspersky Lab servers.  
Also, you can restore the databases with the Kaspersky Security 9.3 for Microsoft Exchange Servers installer. In this case, you must select the Restore option. The product will get the databases set which was built into the installer.
 
 
 
 
 
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