How to solve known problems that may occur when downloading updates to a storage in Kaspersky Security Center
Latest update: November 26, 2020 ID: 15633
This article concerns:
- Kaspersky Security Center 12 (version 184.108.40.20634)
- Kaspersky Security Center 11 (version 220.127.116.111)
- Kaspersky Security Center 10 Service Pack 3 (version 10.5.1781.0)
When downloading updates to a storage in Kaspersky Security Center, the following problems may occur:
- The update task won’t start
- The update task takes long time to complete or fails.
- Workstations cannot download updates from the Administration Server
We recommend that you check the following:
- Administration Server and Database server meet the system requirements:
- The Database server is configured according to the recommended parameters: for MySQL, for MariaDB.
- Hardware and software is compatible with the new version of Kaspersky Security Center.
If Kaspersky Security Center is installed on an incompatible operating system, the update task will not start and the event log will contain the error: 'C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Center\Up2Date.exe'. #2800 EkaSMStartFailed: '1103/18.104.22.168/UP2DATE/UP2DATE_COMP_WELLKNOWN: // #1185 Object CheckResultFailedException - 0x80010107 (Symbol not found).
- The Administration Console (local and remote) and the Administration server are of the same version.
- All public patches are installed. For more information about the released patches, see Version info.
- The service user account for Kaspersky Security Center has all required permissions and no restrictions have been applied recently.
You may get the error “Not enough rights for file operations” in the task execution log, if the Kaspersky Security Center service account doesn’t have sufficient privileges for accessing NTFS folders.
- Kaspersky Security Center supports management of the installed applications.
Before installing Kaspersky applications, check if they are compatible with Kaspersky Security Center. The Administration Console may show some versions of the applications that only newer Kaspersky Security Center versions can manage.
- The settings of the Download updates to the Administration Server repository task are set to default.
Kaspersky Security Center 10 Service Pack 3 features an option of selecting database updates manually, which may result in an update error on managed devices. In Kaspersky Security Center 11 and later this problem may be caused by other settings changed in the task. We recommend that you delete the current task and create a new one, and then run it with default settings.
- The Administration Server downloads updates through proxy:
- If updates download fails with the error “Failed to establish the HTTPS connection: TLS error (54). ‘/’”, we recommend that you disable traffic inspection of Kaspersky Security Center services and replace download through HTTPS with HTTP to avoid the issues with the proxy server. For details on how to switch from HTTPS to HTTP, see this article.
- If you get errors such as “break because of verification error 0xa0010002 (Unknown result code)” or “curl returned: 23: 'Failed writing received data to disk/application' GetLastError 0; WSAGetLastError 0” in the event log, disable traffic through HTTPS. These issues will be fixed in Kaspersky Security Center 13.
- If distribution points are used to deliver updates to the managed devices, make sure they have default settings. In case you get the error “update task fails due to corrupt updates on the update source”, we recommend doing the following:
- Check the settings of a distribution point, create a new task and run it.
- Use the default settings for distribution points.
- Your infrastructure was upgraded to the latest versions of Kaspersky Security Center, Network Agent and Kaspersky Endpoint Security for Windows.