Where to find Kaspersky Security Center dump files

Latest update: March 22, 2021 ID: 9335
 
 
 
 

This article concerns: 

  • Kaspersky Security Center 13 (version 13.0.0.11247)
  • Kaspersky Security Center 12 (version 12.0.0.7734)
  • Kaspersky Security Center 11 (version 11.0.0.1131)
  • Kaspersky Security Center 10 Service Pack 3 (version 10.5.1781.0)
  • Kaspersky Security Center 10 Service Pack 2 Maintenance Release 1 (version 10.4.343.0)
 
 
 
 

In case of problems with Kaspersky Security Center, Technical Support specialists may request the application dump files for troubleshooting.

To find the required files, locate the ~dumps folder inside the application installation folder (C:\Program Files\Kaspersky Lab\Kaspersky Security Center, by default) or %ALLUSERSPROFILE%\Application Data\KasperskyLab\adminkit. The ~dumps folder contains the following files:

  • Administration Server dump file  ~klserver-0.dmp;

  • Administration Console dump file ~kavmsnap-0.dmp;

  • Network Agent server-side component dump file ~klnagent-0.dmp.

If there are several dump files, add the most recent two files to archive and upload it to the FTP server specified by Technical Support specialists.

 
 
 
 
 
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