How to create trace files for the Kaspersky Endpoint Security for Windows management plug-in in Kaspersky Security Center

Latest update: February 03, 2022 ID: 9348
 
 
 
 

Kaspersky technical support may request a trace file in order to troubleshoot issues with the management plug-in for Kaspersky Endpoint Security 11 for Windows.

To create a trace file for the management plug-in:

  1. Download the archive on the computer with the Administration Console installed:
  2. If Kaspersky Endpoint Security 11 for Windows is installed on the computer with the Administration Console, make sure that Self-Defense is disabled in the application.
  3. Unpack the archive and run the file:
    • For 32-bit operating systems: Trace_ON_x32.reg
    • For 64-bit operating systems: Trace_ON_x64.reg
  4. Restart the Administration Console.
  5. Reproduce the situation in which the issue with the application management plug-in arose.
  6. Disable tracing. To do so, run the following file from the archive:
    • For 32-bit operating systems: Trace_OFF_x32.reg
    • For 64-bit operating systems: Trace_OFF_x64.reg
  7. Send the resulting file to Kaspersky technical support. Please include a detailed description of the issue.

Management plug-in trace files will be created in the %ProgramData%/Kaspersky Lab folder and have the following format:
KES.Version number_Date of creation_Time of creation_PID.AdminGUI.dll.log.enc1

Kaspersky Endpoint Security for Windows plug-in trace file

 
 
 
 
 
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