Administration console elements are not displayed correctly

Latest update: May 25, 2022 ID: 13237
 
 
 
 

Issue

Some of the elements are missing from the Administration console.

Solution

  1. Enable ActiveX and scripts in the Internet Explorer settings.
  2. Re-register the following libraries:
    • regsvr32 jscript.dll
    • regsvr32 vbscript.dll
    • regsvr32 mshtml.dll
  1. Сheck if the issue persists. If the issue reoccurs, proceed to the next step.
  2. Exit Kaspersky Security Center.
  3. Clear the following registry branch for a user account under which the console is run:

[HKEY_CURRENT_USER\Software\KasperskyLab\Components\34]

  1. Check if the solution helped. If the issue still persists, proceed to the next step.
  2. Exit Kaspersky Security Center.
  3. Delete the Kaspersky Security Center file without extensions from the folder:
    <system_disk>\Users\<user_account>\AppData\Roaming\Microsoft\MMC\
  4. Open Kaspersky Security Center.
  5. Select Managed devices and in the right frame click Add/Remove columns.
  6. Clear the checkboxes for all columns and click OK.
  7. Click Add/Remove columns and add the columns to be displayed.

What to do if the solution did not help

If the issue persists, submit a request to Kaspersky technical support via Kaspersky CompanyAccount. Please include a detailed description of the issue. Before contacting the support, see the guide on creating a request in the Knowledge Base.

 
 
 
 
 
Did you find what you were searching for?
Thank you for your feedback!