How to troubleshoot errors connecting Kaspersky Security 10 for Mobile to Kaspersky Security Center

Latest update: April 21, 2022 ID: 9793
 
 
 
 
 
 

Issue

When connecting a mobile device to the Kaspersky Security Center server, you may get an error such as “TCP connection error”.

Solution

To identify and fix the issue, see the instructions below.

 
 
 
 
 

Check the ports for mobile devices

 
 
 
 
 

Check the Administration Server certificate

 
 
 
 
 

Check a stand-alone installation package

 
 
 
 
 

Check Google Firebase Cloud Messaging settings

 
 
 
 
 

What to do if the issue persists

 
 
 
 
 
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