Error "We cannot verify that the databases comply with the End User License Agreement"

Latest update: February 03, 2022 ID: 7728
 
 
 
 

Problem

The error "We cannot verify that the databases comply with the End User License Agreement" appears upon database update attempt.

Solution

  1. Check the system date and time. For the instructions, see this article.
  2. If the system date and time are correct, but the issue persists, reactivate the application. For the instructions, see this article.
  3. If the instructions above did not help, reinstall the application. For the instructions, see below.

What to do if the issue persists

If the error persists, contact Kaspersky technical support by choosing the topic and filling out the form.

Technical support is not provided for Kaspersky Free. Try looking up a solution for your problem in our Community or create a new topic.

If you require full technical support, buy an antivirus solution for home on the Kaspersky website.

 
 
 
 
 

How to reinstall a Kaspersky application

 
 
 
 
 
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