The error 27225 during installation or upgrade of Kaspersky Endpoint Security for Windows

Issue

When installing or upgrading Kaspersky Endpoint Security for Windows, the following error may appear: “Error 27225. Failed to migrate driver settings.”

Cause

• An incompatible software is installed on the device.
• The installed version of Kaspersky Endpoint Security for Windows is damaged.
• There are some problems in the operating system.
• There is a problem with one of the drivers.

Solution

1. Make sure an incompatible software is not present on your device:
   1. Generate a Get System Info report.
   2. In the generated archive with report, open the file named “IncompatibleSoftware.rtf”.
      • If this file has the record “Incompatible software is not found”, therefore there is no incompatible software in your operating system.
      • If an incompatible software has been detected, delete it using these instructions.
2. Uninstall Kaspersky Endpoint Security for Windows using standard Windows tools or clean up traces of previous installations using the kavremover tool.
3. Restart the device.
4. Try installing Kaspersky Endpoint Security for Windows again.

We do not recommend upgrading Kaspersky Endpoint Security for Windows over the installed application if errors occurred during the previous updating.

What to do if the issue persists

If the issue persists, collect the diagnostic data and submit a request to Kaspersky Technical Support via Kaspersky CompanyAccount. Attach to your request:

• A GetSystemInfo report with the “Include Windows event logs” option enabled. Generate the report after the last attempt to install the application.
• A log of the last application installation.