Kaspersky Endpoint Security 11 for Windows
 
 

Basic troubleshooting steps in Kaspersky Endpoint Security for Windows

Latest update: June 14, 2022 ID: 15547
 
 
 
 
This article concerns:
  • Kaspersky Endpoint Security 11.9.0 for Windows (version 11.9.0.351)
  • Kaspersky Endpoint Security 11.8.0 for Windows (version 11.8.0.384)
  • Kaspersky Endpoint Security 11.7.0 for Windows (version 11.7.0.669)
  • Kaspersky Endpoint Security 11.6.0 for Windows (version 11.6.0.394)
  • Kaspersky Endpoint Security 11.5.0 for Windows (version 11.5.0.590)
  • Kaspersky Endpoint Security 11.4.0 for Windows (version 11.4.0.233)
  • Kaspersky Endpoint Security 11.3.0 for Windows (version 11.3.0.773)
  • Kaspersky Endpoint Security 11.2.0 for Windows (version 11.2.0.2254)
 
 
 
 

If you experience any issues while using Kaspersky Endpoint Security for Windows, you can perform diagnostics and try to solve the issue yourself before contacting Kaspersky Technical Support. For detailed steps for troubleshooting Kaspersky Endpoint Security for Windows, see the flowchart below:

Flowchart for troubleshooting Kaspersky Endpoint Security for Windows

  1. Compare the application version on managed devices with the version on the downloads page.
  2. If you have the latest version installed, proceed to the steps below. If you have an earlier version, consider upgrading to the latest version:
    • Review what’s newlimitations and compatibility with Kaspersky Security Center in case you are using it.
    • If the features and requirements of the latest version are compatible with your environment, try installing in a test environment and see if the issue persists in this version.
    • If you did not encounter any issues after initial testing, try in-depth testing of this version on managed devices.
    • If testing did not reveal any issues, upgrade to the latest version in your working environment. For more information, see Online Help.
 
 
 
 
 

Step 1. Disable all application components

 
 
 
 
 

Step 2. Enable components one by one

 
 
 
 
 

Step 3. Stop the application

 
 
 
 
 

Step 4. Disable automatic startup of the application

 
 
 
 
 

Step 5. Complete the troubleshooting

 
 
 
 
 
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