"Website opened in another Protected Browser" message when opening Safe Money in Microsoft Edge

Latest update: 18 March 2022 ID: 13377
 
 
 
 

Issue

When opening a website in a protected browser in Microsoft Edge, you may get the notification “Website opened in another Protected Browser. Cannot open the website in Protected Browser in Microsoft Edge”. This notification means that the Protected Browser cannot ensure the security of Microsoft Edge.

Microsoft Edge window with the Safe Money notification

Causes

  • Safe Money has detected malicious code in the browser processes.
  • The Protected Browser in Microsoft Edge is unavailable at the first startup after the installation of Kaspersky application. Please restart the computer to enable the component.
  • Protected Browser in Microsoft Edge may fail to start if other Kaspersky applications are installed on the computer. For example, this can happen if you are using Kaspersky Secure Connection and Safe Money at the same time.  

Solution

If you get this error when starting Safe Money, try to do the following:

  • Check if Kaspersky Secure Connection is running on your computer. Find the The Kaspersky Secure Connection iconicon on the taskbar in the lower-right corner of the screen. You may need to click The view hidden icons buttonto view all icons on the taskbar.  
    If Kaspersky Secure Connection is running, quit the application before using Protected Browser: right-click the application icon and select Exit in the context menu.

The context menu of Kaspersky Secure Connection

  • Reboot the your computer.
  • Try using a different browser.  
 
 
 
 
 
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