What to do if the database update process gets stuck


What to do if the database update process gets stuck

Back to "Update errors"
Latest update: October 18, 2018 ID: 14682

If the database update of your Kaspersky Lab application gets stuck, try reinstalling the application.  

  1. Download the latest version of the application: 
  2. Uninstall the current version of the application. See this article for instructions.
  3. Install the latest version of the application. For instructions on installing the application, see these articles:
If the issue persists, submit a request to Kaspersky Lab technical support via the My Kaspersky portal. Please include a detailed description of the issue.
For information on how to use My Kaspersky, see the Online Help page.
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