Unknown server error when creating a My Kaspersky account


Unknown server error when creating a My Kaspersky account

Back to "Activation errors"
2018 Dec 17 ID: 14767
The article refers to Kaspersky Security Cloud 19 — Family, Personal, and Free.

When creating a My Kaspersky account during activation of Kaspersky Security Cloud throught he application interface, an unknown server error may occur.


Try creating an account on the My Kaspersky website and activate the application through it.  

What to do if the error persists

If the issue persists, submit a request to Kaspersky Lab technical support via the My Kaspersky portal. Please include a detailed description of the issue. 

For information on how to use My Kaspersky, see the Online Help page.

Was this information helpful?
Yes No
Thank you


How can we improve this article?

We will not be able to contact you if you leave your email address or phone number. To contact technical support, please sign in to your Personal Account.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.