“Connection is not authorized” error


“Connection is not authorized” error

Back to "Activation errors"
2018 Nov 06 ID: 14696


The application was unable to connect to your My Kaspersky account.


  1. In the main application window, click on your My Kaspersky account and select Change account

Changing the My Kaspersky account

  1. Click Continue.

Confirming a change of My Kaspersky account

  1. Enter your My Kaspersky account details and click Sign in

Connecting the application to My Kaspersky

What to do if the error persists

If the issue persists, submit a request to Kaspersky Lab technical support via the My Kaspersky portal. Please include a detailed description of the issue.
For information on how to use My Kaspersky, see the Online Help page.

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