How to get a complete memory dump on computers with USB keyboards

Latest update: March 11, 2021 ID: 4424
 
 
 
 

After installation of a Kaspersky Lab product, the systme may stop responding during startup or task execution. A Kaspersky Lab product might conflict either with software installed on your computer or some drivers. In such cases, please contact Tecnical Support. Technical support engineers may ask you to send a complete memory dump file to find a solution to the issue.

You can enable dump collection on computers with USB keyboards on computers running under Windows Vista (SP1 and SP2) and Windows 7 the following way:
 
 
 
 
 

Step 1. Select the Complete memory dump type

 
 
 
 
 

Step 2. Select a folder to save a dump file

 
 
 
 
 

Step 3. Collect the complete memory dump

 
 
 
 
 

Step 4. Send the collected dump file to Technical Support

 
 
 
 
 
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