Error “Cannot connect to the application installation source”
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General articles: Dumps and reports

 
 
 

Error “Cannot connect to the application installation source”

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Latest update: 2019 May 13 ID: 11007
 
 
 
 

Cause

  • The PC has a firewall installed that blocks the internet connection which is required for installation. 
  • Internet Explorer has incorrect proxy server settings entered.
  • Kaspersky Lab’s servers are temporarily unavailable due to maintenance.

Solution

  • If you have a firewall installed on your computer, make sure that it doesn’t block the application’s internet connection. For more details concerning Firewall see this guide.
  • Reset Internet Explorer settings. See the instructions on the Microsoft support website.
  • Try to install the application again later (e.g. in an hour).

What to do in case the issue remains

If the issue remains, submit a request with a detailed description of it to the Kaspersky Lab technical support:

 
 
 
 
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