How to collect basic diagnostic information from a computer using the collect.sh script

Latest update: 19 March 2024 ID: 15732
 
 
 
 
Show applications and versions that this article concerns
  • Kaspersky Endpoint Security 12 for Mac
  • Kaspersky Endpoint Security 11 for Mac
  • Kaspersky Endpoint Security 12 for Linux
  • Kaspersky Endpoint Security 11 for Linux
  • Kaspersky Security 8.0 for Linux Mail Server (version 8.0.3.30)
  • Kaspersky Secure Mail Gateway (version 1.1.2.30)
  • Kaspersky Embedded Systems Security for Linux
  • Kaspersky Industrial CyberSecurity for Linux Nodes
  • Kaspersky Web Traffic Security
  • Kaspersky CyberTrace
  • Kaspersky Unified Monitoring and Analysis Platform
  • Kaspersky Automated Security Awareness Platform
  • Kaspersky Scan Engine
  • Kaspersky Private Security Network
  • Kaspersky Research Sandbox
  • Kaspersky Extended Detection and Response
 
 
 
 

A Kaspersky technical support engineer may ask you to attach a report created using the collect.sh script. The report will collect all basic diagnostic information from a computer running a Unix-based operating system.

Before sending the report to technical support, remove any information that you consider confidential from this report.

To create the report:

  1. Download the archive with the script: collect.tar.gz.
  2. Copy the archive to the computer on which the application that doesn’t work correctly is installed.
  3. Extract the files from the archive:

# tar -xzf collect.tar.gz

  1. Set the rights for running the script:

# chmod +x collect.sh

  1. Run the script with the administrator rights:

# ./collect.sh

The report will be created in the folder /tmp/$HOST_NAME-collect.tar.gz.

 
 
 
 
 
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