How to troubleshoot errors connecting Kaspersky Security 10 for Mobile to Kaspersky Security Center 10

 

Kaspersky Security 10 for Mobile

 
 
 

How to troubleshoot errors connecting Kaspersky Security 10 for Mobile to Kaspersky Security Center 10

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2018 Dec 24 ID: 9793
 
 
 
 
The article concerns Kaspersky Security Center 10 Service Pack 2 (version 10.3.407) and later.
 
 
 
 

Issue

When connecting a mobile device to the Kaspersky Security Center 10 server, you may get an error such as “TCP connection error”.

Solution

To identify and fix the issue, we recommend doing the following:

 
 
 
 
 

Check the ports for mobile devices

 
 
 
 
 

Check the Administration Server certificate

 
 
 
 
 

Check the stand-alone installation package

 
 
 
 
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