How to troubleshoot errors connecting Kaspersky Security 10 for Mobile to Kaspersky Security Center

 

Kaspersky Security 10 for Mobile

 
 
 

How to troubleshoot errors connecting Kaspersky Security 10 for Mobile to Kaspersky Security Center

Back to "Troubleshooting"
Latest update: October 05, 2021 ID: 9793
 
 
 
 

This article concerns:

  • Kaspersky Security Center 13 (version 13.0.0.11247)
  • Kaspersky Security Center 12 (version 12.0.0.7734)
 
 
 
 

Issue

When connecting a mobile device to the Kaspersky Security Center server, you may get an error such as “TCP connection error”.

Solution

To identify and fix the issue, see the instructions below.

 
 
 
 
 

Check the ports for mobile devices

 
 
 
 
 

Check the Administration Server certificate

 
 
 
 
 

Check a stand-alone installation package

 
 
 
 
 

Check Google Firebase Cloud Messaging settings

 
 
 
 
 

What to do if the issue persists

 
 
 
 
Was this information helpful?
Yes No
Thank you
 

 
 

How can we improve this article?

Your feedback will be used for content improvement purposes only. If you need assistance, please contact technical support.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.

OK