How to run a database update in Kaspersky Endpoint Security 10 for Windows
This article concerns Kaspersky Endpoint Security 10 for Windows:
- Service Pack 2 Maintenance Release 4 (version 10.3.3.304)
- Service Pack 2 Maintenance Release 3 (version 10.3.3.275)
- Service Pack 2 Maintenance Release 2 (version 10.3.0.6294)
- Service Pack 2 Maintenance Release 1 (version 10.3.0.6294)
- Service Pack 2 (version 10.3.0.6294)
How to run a database update through the application interface
- Open Kaspersky Endpoint Security 10 for Windows.
- Open the Protection and Control tab and expand the Tasks section.
- Right-click on the Update task.
- Select Start update from the shortcut menu.
The database update task will start.
How to run a database update from the command line
- Open the command line.
- Run the command:
Where:
- /R <report file> — saves important events to the specified report file.
- /RA <report file> — saves all events to the specified report file.
- /C:<configuration file> — specifies a configuration file.
- /S — runs the task in asychronous mode.
Example:
How to configure database updates
You may be unable to modify certain settings locally if the application is operating under a policy that prevents them from being changed. To learn how to modify application settings that are controlled by a policy, see this article.
- Open Kaspersky Endpoint Security 10 for Windows.
- Go to the Settings tab and select Scheduled tasks → Update.
- Configure the settings for database and module updates.
- Click Save.
For more information about configuring database and module updates, see the Online Help page. To learn how to add or change an update source, see the guide in the Online Help.
How to update databases offline using Kaspersky Update Utility
How to handle the update issues
Make sure that:
- The application downloads updates from the valid source and the update databases of that source are up-to-date and correctly assembled.
- There is no caching proxy between the client and the server.
If the above solution didn't help, submit a request with the detailed description of the issue to Kaspersky technical support via Kaspersky CompanyAccount.