How to remove incompatible software when installing Kaspersky Endpoint Security 10 for Windows

 

Kaspersky Endpoint Security 10 for Windows (for workstations and file servers)

 
 
 

How to remove incompatible software when installing Kaspersky Endpoint Security 10 for Windows

Back to "Installation and Removal"
Latest update: March 09, 2021 ID: 9137
 
 
 
 

This article concerns the following versions of Kaspersky Endpoint Security 10 for Windows:

  • Service Pack 2 Maintenance Release 4 (version 10.3.3.304)
  • Service Pack 2 Maintenance Release 3 (version 10.3.3.275)
  • Service Pack 2 Maintenance Release 2 (10.3.0.6294)
  • Service Pack 2 Maintenance Release 1 (version 10.3.0.6294)
  • Service Pack 2 (version 10.3.0.6294)
  • Service Pack 1 Maintenance Release 4 (version 10.2.6.3733)
  • Service Pack 1 Maintenance Release 3 (version 10.2.5.3201)
 
 
 
 

When installing Kaspersky Endpoint Security 10 for Windows, you may get the following message:

Incompatible software window.

To continue the installation, remove the incompatible applications in one of the following ways:

  • Click Remove manually in the Incompatible software window.
  • Remove a third-party antivirus solution using default tools of Microsoft Windows. For instructions, see this article.
  • Use a removal tool for incompatible applications. Download the tools from this page.
  • Download a removal tool of an antivirus solution from the vendor's website.
  • Use third-party removal tools.
Starting with Kaspersky Endpoint Security 10 for Windows Service Pack 2 (version 10.3.0.6294), the AES encryption module is included in the application distribution package. Thus, the application is incompatible with AES encryption modules released for previous versions of Kaspersky Endpoint Security.
If you experience problems removing the module during upgrade, use the guide below.

To view the list of the incompatible applications that can be detected during installation:

  • View the Knowledge Base article on incompatible applications.
  • Open the incompatible.txt file located in the Kaspersky Endpoint Security 10 for Windows distribution package:
Location of the incompatible.txt file in Kaspersky Endpoint Security 10 for Windows
 
 
 
 
 

What to do in case problems with AES module removal

 
 
 
 
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