Activation error. Black list file of licenses is corrupted

 

Kaspersky Internet Security 2013

 
 
 

Activation error. Black list file of licenses is corrupted

Back to "Activation errors"
2013 Jan 17 ID: 8739
 
 
 
 
Applies to Kaspersky Internet Security
In some cases during anti-virus databases update process of Kaspersky Internet Security, the security indicator may change its color to red and display the message "Computer security is at risk". Also the "License: There is a problem" notification is displayed at the bottom of the window.

1

Also the message "Black list of keys is corrupted" is displayed in the Licensing window and the license's status becomes Invalid.

2

If you click on the Fix button, the Security Problems window displaying the error "Black list of keys is corrupted" opens.

3

In order to resolve the problem, perform the following actions:
  1. Disable the application Self-Defense.
  2. Enable display of hidden files and folders.
  3. delete the file blst2-0607g.xml. By default, the file is located in the folder:
    • C:\Documents and Settings\All Users\Application Data\Kaspersky Lab\AVP13\Bases (for OS Windows XP)
    • C:\ProgramData\Kaspersky Lab\AVP13\Bases (for OS Windows Vista/7)
  4. Update the program anti-virus databases.
  5. When the update is over, exit from the application. To do so, right-click the application icon in the Taskbar notification area in the right lower corner of the screen and select Exit from the menu.

  1. Run the application (Start - All programs - Kaspersky Internet Security - Kaspersky Internet Security).
  2. Enable the application Self-Defense.

If the recommendations given above did not help you to rectify the problem, then remove Kaspersky Internet Security and then install the application once again.

If the error keeps repeating create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Describe your problem in all details.

 
 
 
 
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