How to remove Trend Micro products?



Kaspersky PURE Release 2


How to remove Trend Micro products?

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2012 Aug 03 ID: 3536

Applies to:
  • Kaspersky PURE R2
  • Kaspersky PURE
  • Sometimes after removal of Trend Micro software with the standard means and the computer restart some records may still remain in the system registry and prevent Kaspersky PURE from installation.

    Thus, it is very important to remove Trend Micro software before installation of Kaspersky PURE/ Kaspersky PURE R2.

    Before the files are copied onto a hard disk the Setup Wizard scans the disk for software incompatible with Kaspersky Lab applications. Records in the system registry are recognized by the Setup Wizard as fully installed Trend Micro software, even though the product was removed and is no longer installed on the PC. As a result Kaspersky PURE Setup Wizard asks to delete the detected incompatible software manually and terminates the installation process.

    How to delete Trend Micro software using standard Microsoft Windows tools?

    • in the bottom left corner click the Start button
    • perform the following actions:
      • for Windows XP:
        • select the Control Panel item

        • in the Control Panel window click Add or Remove programs

      • for Windows Vista and Windows 7:
        • select the Control Panel item

        • in the Control Panel window click Programs

        • in the Programs window select Programs and components

    • select Programs and components
    • in the list of programs select the Trend Micro product
    • perform the following actions:
      • for Windows XP:
        • click the button Change/Remove (if you are offered to remove some common files click the button Yes, for all)
      • for Windows Vista and Windows 7:
        • double-click the application name
        • in the Programs and components window click the Yes button
    • in the Setup Wizard, confirm that you agree to uninstall the application by clicking the Yes button.
    • if the uninstallation process is successfully completed, you will be asked to restart your computer
    • in the Trend Micro window, click the button Yes to reboot your computer.

    Install Kaspersky PUREKaspersky PURE R2 once again.

    As a result Trend Micro software will be removed from your computer. If Trend Micro software has been successfully removed from your computer you do not need to perform the following steps. If an error message informs that Trend Micro software removal was unsuccessful you will have to delete Trend Micro software manually.

    Trend Micro Diagnostic Toolkit to remove Trend Micro products

    In order to fully uninstall Trend Micro software from your computer, you can use a special utility Trend Micro Diagnostic Toolkit by Trend Micro (TISSUPRT (C) Trend Micro, Inc).

    Install Kaspersky PUREKaspersky PURE R2 once again.

    If all remains of your previous anti-virus software were removed, or you have not had any anti-virus software installed on your computer, but you cannot install Kaspersky PURE / Kaspersky PURE R2, then create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Attach to your request a report created using Getsysteminfo.

    In the request, do not forget to describe the problem and actions which are required to be performed to reproduce the problem in all details.

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