Problem accessing network printers or shared drives and folders caused by a Kaspersky application

Latest update: August 04, 2023 ID: 15504
 
 
 
 
Show applications and versions that this article concerns
  • Kaspersky Standard, Plus, Premium
  • Kaspersky Security Cloud
  • Kaspersky Internet Security
  • Kaspersky Total Security
  • Kaspersky Small Office Security
  • Kaspersky Secure Connection
 
 
 
 

Issue

A Kaspersky application installed on your computer does not allow connection to a shared folder or drive and blocks access to a network printer.

Solution

  1. Allow connection to local ports through TCP and UDP protocols in the Firewall settings of your Kaspersky application. See the guide for the following applications:
  2. Add the network to Trusted in the Firewall settings. See the guide for the following applications:
  3. If you are using Kaspersky VPN Secure Connection, and printing with a network printer is not working when the VPN connection is active, see the guide below.
 
 
 
 

How to allow connection to local ports through TCP and UDP in Kaspersky Standard, Plus, Premium

 
 
 
 

How to allow connection to local ports through TCP and UDP in Kaspersky Security Cloud, Kaspersky Internet Security, Kaspersky Total Security, Kaspersky Small Office Security

 
 
 
 

How to add the network to Trusted in Kaspersky Basic, Standard, Plus

 
 
 
 

How to add the network to Trusted in Kaspersky Security Cloud, Kaspersky Internet Security, Kaspersky Total Security, Kaspersky Small Office Security

 
 
 
 

What to do if printing with a network printer stops working upon establishing the VPN connection

 
 
 
 

What to do if the issue persists

 
 
 
 
 
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