Error “Failed to unlock data vault” in Kaspersky Small Office Security

 

Kaspersky Small Office Security

 
 
 
 

Error “Failed to unlock data vault” in Kaspersky Small Office Security

Back to "Data Encryption"
Latest update: June 02, 2020 ID: 15422
 
 
 
 

Cause

  • The System user account does not have permissions on using files. 
  • The data vault is located in the root folder of the system disk. 

Solution

  • Check the permissions of the System user account. If the account has no permissions or some restrictions are set, change the permissions to allow access. See the guide below.
  • If the vault is located in the root folder of the system drive, copy it to any other folder and then connect to Kaspersky Small Office Security. See the guide below.
 
 
 
 
 

How to check the permissions of the System account

 
 
 
 
 

How to reconnect a vault

 
 
 
 
 

What to do if the issue persists

 
 
 
 
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