Error 1714 when installing Kaspersky Endpoint Security 11 for Windows

 

Kaspersky Endpoint Security 11 for Windows

 
 
 

Error 1714 when installing Kaspersky Endpoint Security 11 for Windows

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Latest update: 2019 Sep 12 ID: 14977
 
 
 
 
This article applies to all versions of Kaspersky Endpoint Security 11 for Windows.
 
 
 
 

After removing the application and installing the new version, you may get an error with the text “Error 1714. The older version of Kaspersky Endpoint Security cannot be removed.”

Reason

The Display application interface setting is disabled in the Kaspersky Endpoint Security 11 for Windows policy.

Solution

Before removing the application:

  1. Open Kaspersky Security Center 10.
  2. Go to Policies and open the properties of the Kaspersky Endpoint Security 11 for Windows policy.
  3. Go to General Settings → Interface.
  4. Select the Display application interface checkbox.
  5. Click OK.

Configuring the Kaspersky Endpoint Security 11 for Windows policy in Kaspersky Security Center 10

  1. Make sure that the policy has been applied on the managed device.

The application interface will be displayed on the managed device.

 
 
 
 
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Useful references

Error 1714 when installing Kaspersky Endpoint Security 10 for Windows
How to remove Kaspersky Endpoint Security 11 for Windows

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