What to do if your child’s location cannot be determined
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Kaspersky Safe Kids


What to do if your child’s location cannot be determined

Back to "Common info"
2019 Feb 13 ID: 14865


Your child’s location cannot be determined using the GPS coordinates of their mobile device.


If your child’s location cannot be determined:

  • Their device may be switched off.
  • Their device may not be connected to the Internet, or the the use of the device’s location may have been disabled in the settings. For instructions on how to enable location services, see the Google and Apple support websites.
  • Their device is running Android 6.0 or later and has entered doze mode. See below for more details.

Doze mode on Android devices

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