What to do if your child’s location cannot be determined

 

Kaspersky Safe Kids

 
 
 

What to do if your child’s location cannot be determined

Back to "Common info"
2019 Feb 13 ID: 14865
 
 
 
 

Issue

Your child’s location cannot be determined using the GPS coordinates of their mobile device.

Cause

If your child’s location cannot be determined:

  • Their device may be switched off.
  • Their device may not be connected to the Internet, or the the use of the device’s location may have been disabled in the settings. For instructions on how to enable location services, see the Google and Apple support websites.
  • Their device is running Android 6.0 or later and has entered doze mode. See below for more details.
 
 
 
 
 

Doze mode on Android devices

 
 
 
 
Was this information helpful?
Yes No
Thank you
 
 
 

 
 

How can we improve this article?

Your feedback will be used for content improvement purposes only. If you need assistance, please contact technical support.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.

OK