How to create a report about an Android device using the DumpAndroidApps utility and send it to Kaspersky Lab

 

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How to create a report about an Android device using the DumpAndroidApps utility and send it to Kaspersky Lab

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Latest update: 2019 Jun 24 ID: 14691
 
 
 
 

To process requests, Kaspersky Lab technical support might need a report generated by the DumpAndroidApps utility. The report collects the following information from the mobile device:  

  • All APK files from the /data/app and /system/app folders on the mobile device are copied to the android_apps_0 folder on the computer.
  • All paths to the APK files on the mobile device are saved to the file AndroidApps.txt. The file will be saved on the computer in the android_apps_0 folder.
  • All files:
    • From the folder /sdcard/Download on the mobile device are copied to the folder android_apps_0/Download on the computer.
    • From the folder /system/bin on the mobile device are copied to the folder android_apps_0/system_bin on the computer.
    • From the folder /system/xbin on the mobile device are copied to the folder ndroid_apps_0/system_xbin on the computer.

The data processed may be classified as personal by the laws of some countries. The data is provided for the purpose of analyzing whether there are any malicious applications on the device. By consenting to provide this data to Kaspersky Lab, you confirm that it contains no confidential information. You also confirm that you have read the Kaspersky Lab Products and Services Privacy Policy, in accordance with which the data will be proccessed.

To create a report and a send it to Kaspersky Lab, connect your mobile device to your computer and complete the following steps: 

 
 
 
 
 

Step 1. Turn on USB debugging on the device

 
 
 
 
 

Step 2. Install the utility drivers

 
 
 
 
 

Step 3. Create a report using the utility

 
 
 
 
 

Step 4. Send the report to Kaspersky Lab

 
 
 
 
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