How to generate Kaspersky Password Manager 9 for Windows trace files
We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.
Accept and close



Kaspersky Password Manager 9


How to generate Kaspersky Password Manager 9 for Windows trace files

Back to "Windows"
2018 Jun 11 ID: 14524

In order to troubleshoot any issues that may occur when using Kaspersky Password Manager 9 for Windows, Kaspersky Lab technical support specialists might request reports on the activity of the application’s components. These are called trace files.

To generate Kaspersky Password Manager for Windows trace files

  1. Open Kaspersky Password Manager for Windows and enter the master password. If you have any difficulties opening the application, see this guide.
  2. Click Settings button on the left.
  3. Go to the Advanced section and select the Log application events checkbox.

Enabling application event logging

  1. Reproduce the error.
  2. Disable tracing. To do so, clear the Log application events checkbox.
  3. Adjust the settings in File Explorer to display hidden items. If you are not sure how to do so, see this guide.
  4. Go to the folder C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager\Logs.
    Trace files are saved to this folder by default.

Location of trace files on the PC

The trace file has been created. Send a request to Kaspersky Lab technical support via the My Kaspersky portal. Attach the trace file to your request.  
For instructions on how to use My Kaspersky, see the Online Help page.

Was this information helpful?
Yes No
Thank you


Feedback on Technical Support Site

Please let us know what you think about the site design, improvements we could add and any errors we need to eliminate

Send My Website Feedback Send My Website Feedback

Thank you!

Thank you for submitting your feedback.
We will review your feedback shortly.


How can we improve this article?

We will not be able to contact you if you leave your email address or phone number. To contact technical support, please sign in to your Personal Account.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.