This article concerns Kaspersky Endpoint Security 11 for Windows.
To get trace files:
Ask the support engineer which tracing level to set. If the support engineer did not give you specific instructions about the trace level, select Normal (500).
Trace files will be created in the encrypted form in the %ProgramData%\Kaspersky Lab folder. To access the folder, turn on display of hidden files and folders.
Trace files have the following format: KES.version number_creation date_creation time_PID.Trace file type.log.
Trace files will be created in the encrypted form in the %ProgramData%\Kaspersky Lab\KES\Traces folder. To access the folder, turn on display of hidden files and folders.
Trace files have the following format: KES.21.2.16.590_creation date_creation time_PID.Trace file type.log.
How to create traces remotely via Kaspersky Security Center
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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