Issues restoring the system from a backup copy to a disk encrypted with Kaspersky Endpoint Security 11.x for Windows (for workstations only)

 

Kaspersky Endpoint Security 11.x for Windows

 
 
 

Issues restoring the system from a backup copy to a disk encrypted with Kaspersky Endpoint Security 11.x for Windows (for workstations only)

Back to "Data Encryption"
2019 Mar 20 ID: 14214
 
 
 
 
The aritcle concerns all versions of Kaspersky Endpoint Security 11.x for Windows.
 
 
 
 

When restoring a pre-enryption GPT disk image on an encrypted disk, you may encounter critical operating system failures. Kaspersky Lab engineers recommend that you use one of the following methods to avoid the error:

  • Completely decrypt the device before restoring the backup image.
  • Use a sector-by-sector copy method when creating the backup image.
  • Before restoring the backup image, clear the initial sectors of the encrypted device and re-initialize the drive.

If the issue persists, contact Kaspersky Lab Technical Support.

 
 
 
 
Was this information helpful?
Yes No
Thank you
 

 
 

How can we improve this article?

We will not be able to contact you if you leave your email address or phone number. To contact technical support, please sign in to your Personal Account.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.

OK