“Cannot connect to the VPN provider” error in Kaspersky Secure Connection for iOS
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Kaspersky Secure Connectiоn


“Cannot connect to the VPN provider” error in Kaspersky Secure Connection for iOS

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2019 Apr 03 ID: 13954

Image: Secure connection error in Kaspersky Secure Connection for iOS

If you receive the “Cannot connect to the VPN provider. Please try again later” error message when trying to establish a secure connection in Kaspersky Secure Connection for iOS, please check the following:

  • Whether your device is connected to the internet. Whether you are connected to the network that requires authentication. 
  • Whether your internet provider allows VPN connections.  
  • Whether your proxy server connection settings are correct, in case you use one.
If the issue remains, submit a request to Kaspersky Lab technical support via My Kaspersky. 
For instructions on how to use My Kaspersky, see the Online Help page.
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