“Cannot connect to the VPN provider” error in Kaspersky Secure Connection for iOS
We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.
Accept and close

 

 

Kaspersky Secure Connectiоn

 
 
 

“Cannot connect to the VPN provider” error in Kaspersky Secure Connection for iOS

Back to "iOS"
2019 Apr 03 ID: 13954
 
 
 
 

Image: Secure connection error in Kaspersky Secure Connection for iOS

If you receive the “Cannot connect to the VPN provider. Please try again later” error message when trying to establish a secure connection in Kaspersky Secure Connection for iOS, please check the following:

  • Whether your device is connected to the internet. Whether you are connected to the network that requires authentication. 
  • Whether your internet provider allows VPN connections.  
  • Whether your proxy server connection settings are correct, in case you use one.
If the issue remains, submit a request to Kaspersky Lab technical support via My Kaspersky. 
For instructions on how to use My Kaspersky, see the Online Help page.
 
 
 
 
Was this information helpful?
Yes No
Thank you
 
 
 

 
 

Feedback on Technical Support Site

Please let us know what you think about the site design, improvements we could add and any errors we need to eliminate

Send My Website Feedback Send My Website Feedback

Thank you!

Thank you for submitting your feedback.
We will review your feedback shortly.

 

How can we improve this article?

We will not be able to contact you if you leave your email address or phone number. To contact technical support, please sign in to your Personal Account.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.

OK