Unknown error when activating Kaspersky Free
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Kaspersky Free


Unknown error when activating Kaspersky Free

Back to "Troubleshooting"
2018 Nov 08 ID: 13831

When activating Kaspersky Free, you may encounter the message “unknown error”. 


Disable the use of a proxy server in the application:

  1. In the main window of Kaspersky Free, click The settings icon in the lower-left corner.

Opening the Kaspersky Free settings

  1. To learn how to open the main application window, see this article.
  1. In the settings window, go to the Additional section and select Network.

Opening the network settings in Kaspersky Free

  1. Click Proxy server settings.
  2. Select the option Do not use proxy server and click Save.

Proxy server settings in Kaspersky Free

  1. Try to activate Kaspersky Free once again.
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