Skype calls issue on Windows 7 with Kaspersky Endpoint Security 10 for Windows installed
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Kaspersky Endpoint Security 10 for Windows (for workstations and file servers)

 
 
 

Skype calls issue on Windows 7 with Kaspersky Endpoint Security 10 for Windows installed

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2018 Jun 12 ID: 13338
 
 
 
 

This article concerns Kaspersky Endpoint Security 10 for Windows:

  • Service Pack 1 Maintenance Release 4 (version 10.2.6.3733)
  • Service Pack 1 Maintenance Release 3 (version 10.2.5.3201)
  • Service Pack 1 Maintenance Release 2 (version 10.2.4.674)
  • Service Pack 1 Maintenance Release 1 (version 10.2.2.10535MR1)
 
 
 
 

When using old versions of Skype on Microsoft Windows 7 with Kaspersky Endpoint Security 10 installed, you may experience issues with audio and video calls. 

Cause:

Skype conflicts with Kaspersky Endpoint Security 10 while using the Transport Driver Interface (TDI).

Solution:

The issue is fixed in Skype version 7.31. Download and install the new version and use the embedded updating tool: HelpCheck for updates.
 
 
 
 
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