Failed to connect to the remote desktop with Kaspersky Total Security 2017 installed

 

Kaspersky Internet Security 2017

 
 
 

Failed to connect to the remote desktop with Kaspersky Total Security 2017 installed

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2017 Jan 09 ID: 13225
 
 
 
 

If Kaspersky Total Security 2017 is installed on a computer and you cannot connect to the remote desktop with Remote Desktop, configure packet rules of the Firewall in Kaspersky Total Security 2017 for Remote Desktop. To do it:

  1. Open the settings of Kaspersky Total Security 2017 by clicking the gear icon in the lower-left corner of the main window.

Image: the window of Kaspersky Total Security 2017

If you have problems opening the application window, see this guide.

  1. In the Settings window, go to the Protection section and select Firewall in the right frame.

Image: the Settings window of Kaspersky Total Security 2017

  1. In the Firewall settings window, click the Configure packet rules link.

Image: a window of Kaspersky Total Security 2017 

  1. In the Packet rules, select Remote Desktop and click Edit.

Image: a window of Kaspersky Total Security 2017

  1. In the Action box, select Allow and click Save.

Image: a window of Kaspersky Total Security 2017

 
 
 
 
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