Support Tools in Kaspersky Anti-Virus 2017


Kaspersky Anti-Virus 2017


Support Tools in Kaspersky Anti-Virus 2017

Back to "Troubleshooting"
2016 Sep 06 ID: 12947
After you have installed Kaspersky Anti-Virus 2017, the computer may return errors when the system boots or starts a new task. It means that the application is conflicting with either other software or device drivers.
To fix it, Kaspersky Lab Technical Support may ask to send trace files of the application components of Kaspersky Anti-Virus 2017. We do not recommend that you perform the actions described below unless they are required and guided by a Technical Support engineer. If you happened to enable tracing accidentally, or forgotten to disable it, after a while the hard drive will be full.

How to get trace files


How to locate trace files


How to run an AVZ script


How to create a system state report and get an AVZ utility report


How to upload trace files to Kaspersky Lab server


How to save the reports


Delete reports

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