Error adding snap-ins of Kaspersky Security 9.x for Microsoft Exchange Servers to 32-bit Windows Server 2008 R2 console
Latest update: January 13, 2023
ID: 12616
Issue
When adding Kaspersky Security 9.x for Microsoft Exchange Servers snap-ins to 32-bit Windows Server 2008 R2 console, you can encounter the following error, along with with the MMC collapse:
Cause:
MMC console can use .NET Framework which is different from what is required by our snap-ins.
Solution:
To run the console, subsequently execute the following commands or add them into the command file:
- set COMPLUS_Version=v4.0.30319
- mmc.exe /32 — to run a blank console with subsequent snap-ins adding, or mmc.exe /32 <Path to a set of saved snap-ins> — to run with a set of snap-ins.
What to do if the issue persists
If the issue persists, submit a request to Kaspersky technical support via Kaspersky CompanyAccount. Before contacting the support, see the guide on creating a request in the Knowledge Base.