Cannot access backup storage through profiles in Kaspersky Security 9.x for Microsoft Exchange Servers

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This article refers to:

• Kaspersky Security 9.5 for Microsoft Exchange Servers Maintenance Release 5 (version 9.5.153.0);
• Kaspersky Security 9.4 for Microsoft Exchange Servers Maintenance Release 4 (version 9.4.189.0);
• Kaspersky Security 9.3 for Microsoft Exchange Servers Maintenance Release 3 (version 9.3.54.0);
• Kaspersky Security 9.2 for Microsoft Exchange Servers Maintenance Release 2 (version 9.2.39.0);
• Kaspersky Security 9.1 for Microsoft Exchange Servers Maintenance Release 1 (version 9.1.42.0); 
• Kaspersky Security 9.0 for Microsoft Exchange Servers (version 9.0.129.0).

When trying to access the backup storage of Kaspersky Security 9.x for Microsoft Exchange Servers under your account, you may receive the error message:

Cause:

Most probably, your account does not have enough rights on the database server.

Solution:

To fix the issue, do the following:

1. Run Microsoft SQL Server Management Studio (or Microsoft SQL Server Management Studio Express) and connect to the SQL server.

2. Go to Security -> Logins and remove the Kse Administrators group.

3. Select the database used by Kaspersky Security 9.x for Microsoft Exchange Servers, then go to Security -> Users and remove the Kse Administrators group.

4. Go to Security -> Logins and create a new login for the Kse Administrators group.

5. In the left frame, select User Mapping and in the right frame select the check box for the Kaspersky Security 9.x for Microsoft Exchange Servers database.

6. Open the Kaspersky Security 9.x database properties.

7. Select Permissions. Click Search and add Kse Administrators, select the check boxes in the Grant column for Connect and Select.

If the issue persists, contact Kaspersky Lab Technical Support.

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